All repeat prescriptions have to be authorised, prescribed and dispensed by a Veterinary Surgeon. Once the veterinary surgeon has prescribed a repeat prescription, it can then be collected from our reception team. We ask that clients please allow 48 hours before collection.
This practice adheres to the Royal College of Veterinary Surgeons (RCVS) guidelines, that all patients on long-term medications must be checked at regular intervals by their Veterinary Surgeon, this is usually done every 3-6 months depending on your pet's health and condition.
We can accept your pet's repeat prescription and food order requests by email on email@example.com, telephone 01501 744 736 or through our answerphone service.
Please include the following details to help prevent delays with your order:
- Your name and address
- The current best phone number to contact you on if there is a problem with your order
- Your pet's name
- The name of the food you would like to order, and the quantity requested (e.g number of tins or weight of bag)
- The name and strength of medication you would like to order
- The quantity of medication you would like to order (e.g. the number of tablets or volume of liquid)
Please review our repeat prescription policy below as your pet must have been assessed by one of our veterinary surgeons within the last six months to continue receiving prescription medications (12months for flea and worm treatment).
For flea and worm treatment orders placed before 5pm, they will be ready for collection after 3pm the following working day.
All other food and medications will usually be ready within 2 working days.
We will usually only contact you if there is a problem with your order.
Please feel free to submit your order at any time, however please be aware that:
- Some less common medications may take longer to arrive, subject to stock availability. If there is going to be a delay we will try and contact you, so please make sure you submit a current phone number/email address along with your order.
- Some orders may be declined, for example if your pet has not been seen recently enough, or if it has been some time since the last prescription was issued. This is in compliance with current prescription legislation, and is also at the discretion of the member of staff dealing with your order. If this is the case we will contact you for a discussion or to arrange an appointment.
- Some controlled drug medications such as Gabapentin may only be dispensed a maximum of a month at a time. Please ask your Veterinary Surgeon for clarification on this if needed
While we will do our best to maintain these timescales, we request that if an medication is urgently required, please contact the practice directly on 01501 744 736 and we will endeavour to process your order more quickly.
Prescriptions can also be requested for all non-urgent medications. You may obtain relevant veterinary medicinal products from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgery or pharmacy.
Please note there is a charge for a written prescription of £27.50 and each medication requires its own separate prescription. Because of governing veterinary regulations we can only prescribe relevant veterinary medicinal products to animals under our care and following a clinical assessment.
You will be informed, on request, of the price of any medicine that may be prescribed to your animal. The general policy of this practice is to re-assess an animal requiring repeat prescriptions of relevant veterinary medicinal products every six months, but this may vary with individual circumstances. The standard charge for a prescription review is £42.24